Endpoint visibility and control for better helpdesk operations
Ninja’s unified approach to IT service management minimizes time spent on manual tasks, centralizes systems management, and drives radical helpdesk efficiency.
Take remote control of endpoints
Perform device tasks without interrupting end-users
Deploy software, scripts, and remediations with one click
Investigate tickets with real-time endpoint data
Automate ticket management
Customers Love NinjaOne
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%
reduced time supporting remote users by up to 75%
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%
reduced ticket resolution times by up to 75%
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%
reduced costs by as much as 75% thanks to a reduction in tickets or resolution times
SOURCE: 2023 NinjaOne customer survey conducted by Omdia.
Why Ninja?
Resolve tickets faster
Get your end-users back to work faster by providing agents with 360° visibility and a suite of remote management tools to more efficiently resolve incidents, solve problems, and complete tasks.
Deliver a better IT experience
Ninja gives agents live device data and incident context so end-users have fewer questions to answer and get their issues resolved faster – often without their work being interrupted.
Reduce inbound tickets
Ninja proactively identifies endpoint issues so they can be addressed before impacting end-users and provides a platform to automatically remediate issues so tickets are never created.
Use our ROI calculator to see how much time your company can gain back with NinjaOne!
Key features
Track, prioritize, and solve support tickets all in a single-pane-of-glass. NinjaOne improves ticket resolution times and service delivery outcomes with context-rich automated IT ticketing.
Reduce remediation to a single click or fully automate resolution of repetitive tasks (software deployment, password resets, application restarts, etc.) with Ninja’s automation engine.
Get complete, accurate, and real-time information about your managed devices so you can remediate faster, more effectively, and with less input from end-users.
Quickly and securely take control of attended or unattended endpoints with a single click directly from Ninja. Ninja offers multiple remote access options as well as the ability to require end-user permission for access to protect sensitive data.
Ninja includes a suite of remote management tools (including a remote terminal, file explorer, task manager, and script deployment tool) to manage endpoints remotely and silently, minimizing end-user interruptions.
Enable agents to access privileged credentials, process documentation, and information about your networks and devices directly in their workflows so they can perform tasks more efficiently.
Ninja helps IT helpdesks get more done
Automate tickets and tasks
NinjaOne enables you to automate repetitive, time-consuming, or error-prone tasks so you can focus on more complex issues.
Manage everything
Manage any endpoint and support any end-user, anywhere from Ninja’s centralized management console.
Get the tools you need
Ninja includes a whole suite of tools your agents can use to complete tasks and remediate incidents remotely – often without interrupting end users.
Perform tasks faster
Ninja makes agents more efficient with a modern, intuitive interface that puts all your decisions, tools, and tasks in one place and cuts out extra clicks.
"The cost and time savings from Ninja Ticketing have allowed us to reallocate money to build our business rather than maintain tools. Ninja Ticketing meets all of our needs."
Garrett Heggem
Lead Business Technician, Net X
Customer Case Studies
Ready to become
an IT Ninja?
Learn how NinjaOne can help you simplify IT operations.
